Refund Policy

• Service Unavailability: Axis is unavailable for more than 99% uptime in a billing month, excluding scheduled maintenance
• Technical Issues: Critical paid features are non-functional for more than 7 consecutive days
• Billing Errors: You were charged incorrectly or in error
• Account Termination: We terminate your account due to no fault of your own

1. Email support@axisdev.xyz with your account details and reason for the request
2. Include relevant screenshots, error messages, or evidence supporting your claim
3. We will review your request within 5-7 business days
4. If approved, refunds are processed within 10-14 business days to your original payment method

• Full Refunds: Available for billing errors, account termination by us, or complete service unavailability
• Partial Refunds: Pro-rated amount for the period of service disruption
• Processing Time: 10-14 business days from approval

You may cancel your subscription at any time through account settings or by contacting support. Cancellation takes effect at the end of your current billing period.

• Email: support@axisdev.xyz
• Response Time: We aim to respond within 24 hours

This Refund Policy may be updated periodically. We will notify users of significant changes by email or in-product notice where reasonably practicable.